Shipping & Taxes
Do I need to pay for shipping and taxes?
We provide free shipping and tax-inclusive delivery to most countries and regions worldwide. You can check the specific details at checkout. However, please note that the following countries and regions are not eligible for our free shipping and tax-inclusive delivery service:
Argentina, Belgium, Brazil, Chile, Costa Rica, Georgia, Guatemala, Guyana, Iceland, Iraq, Ireland, Kazakhstan, Kyrgyzstan, Mexico, Monaco, Myanmar, Pakistan, Paraguay, Peru, Réunion, Romania, Serbia, Sri Lanka, Taiwan, Tajikistan, Turkmenistan, Uruguay, Uzbekistan.
Is your product available for purchase in my country?
Our products are available in most major countries and regions worldwide. To confirm whether we ship to your location, please use the country/region dropdown menu during the checkout process.
How long will it take for my order to be shipped?
Your order will be shipped within 3 business days after placing the order.
How can I track my order?
To track your order, simply visit the Personal Centre in the upper right corner and click on the specific order for the most up-to-date shipping information.
Payment & Subscription
What payment methods do you accept?
We currently accept a variety of payment methods, including Visa, Mastercard, American Express, UnionPay, Bancontact, Shop Pay, Apple Pay, and Google Pay.
Is there a subscription fee?
LagoFast Box or LagoFast Turbo must be used in conjunction with a LagoFast membership. The package you purchase includes a specific membership duration (30 days/90 days/365 days). After your membership expires, you can choose to renew your subscription via the LagoFast Console app.
How do I redeem my LagoFast membership?
After your purchase, we will send a LagoFast membership code to your email. You can redeem the code by downloading the LagoFast Console app from Google Play or the App Store and entering the code within the app.